![]() information from more recent survey collections.up-to-date directories, business directories, and directory assistance.The most commonly used tools for verifying contact information include: determine whether the selected participant is still in-scope for the survey (e.g., Has the establishment ceased to exist? Has the respondent moved out of the geographic scope of the survey?).update the basic identification information in the survey collection process (e.g., name, address, phone number, email, contact name or for an area collection, pinpointing the geographic location of a farm on a map, etc.).be sure we know how to reach the selected survey participant. ![]() The objective of verifying contact information is to: For example, extra research might be required in the case of telephone surveys when some of the telephone numbers of the people or organizations selected to be survey participants are found to be out-of-date. This extra research is limited to contact information only, and replaces the outdated methods of searching through telephone books and printed business directories that we have historically used. When we need up-to-date contact information, we look for additional information through various publicly-accessible and internal-to-government sources. Statistics Canada selects survey participants from a list of individuals or organizations compiled from various sources. What other sources of information can be used to obtain my contact information? Unlisted phone numbers can be made available to Statistics Canada by survey respondents, other government departments and communication service providers on the condition that they are only used for statistical or research purposes. Can Statistics Canada obtain my unlisted phone number? The success of our surveys will depend on partnerships with communication service providers as well as the ongoing cooperation of Canadians. Updated lists of household addresses and associated phone numbers and email addresses are essential for comprehensive census collection. This is best accomplished through increased use of phone and email follow-ups with Canadians, before census employees are sent door to door. Statistics Canada is striving for a contact-free approach to conducting the census and all other household surveys – including the monthly Labour Force Survey. For the census, Statistics Canada uses phone numbers and email addresses to reduce the need for personal contact, which protects the health and safety of Canadians. Statistics Canada strives for a contact-free approach to its surveys, including the Census of the Population, to protect the health and safety of respondents and staff. The Survey of Household Spending, 2019, determined that nearly half of Canadian households (45.1%) had only a cellphone and no landline. An increasing number of households have replaced landline telephone service with a wireless service exclusively. Statistics Canada needs to represent all dwellings in its samples in order to produce high-quality data from its surveys. Email addresses are considered another modern way of contacting respondents in a digital age, similar to cellphones and landlines, each being added as technology evolved. The prevalence of cellphones and corresponding decline in landline use has increased the likelihood that an interviewer will contact Canadians on their cellphones. Why does Statistics Canada obtain phone numbers and email addresses? Phone numbers, including those for cellphones, and email addresses are provided to Statistics Canada by survey respondents, other government departments and communication service providers on the condition that they are only used for statistical or research purposes. The Statistics Act provides the authority for Statistics Canada to collect dwelling and contact information. How does Statistics Canada acquire phone numbers and email addresses? ![]() The data from other statistical programs, such as the Census of Population as well as health and social surveys, provide information that affects the funding of essential services that all Canadians depend on, such as public transit, hospitals and schools. These important programs include the Labour Force Survey, which produces the monthly unemployment rate. Information collected by Statistics Canada supports a number of statistical programs that benefit all Canadians as well as our country's businesses. Statistics Canada acquires and uses Canadians’ phone numbers and email addresses under the authority of the Statistics Act to ensure that all Canadian households, including those that use cellphones or other communication services exclusively in lieu of landlines, are contacted and represented so that our surveys produce an accurate picture that reflects all the people of Canada. How does Statistics Canada use phone numbers and email addresses?
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